Michigan Shopping: Why Walmart May Want You To Keep Your Returns

A new return policy from Walmart, Amazon, and soon-to-be Target is surprising Michigan's online shoppers. Under the new terms, many customers who have returned items they purchased through the companies' websites are being told their money has been refunded, AND to keep the item they're attempting to return.

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Sounds like great customer service, right? Well, actually, it's a cost-cutting move now referred to as "refund without return," and it's leaving some Michiganders suspicious.

How Refunds Without Returns Save Online Retailers in the Long Run

The retailers' policies usually apply to low-cost items (think under $75) that are too expensive to ship back or not worth reselling. Instead of paying for return shipping from Michigan and then inspecting products that might just get tossed, companies are saving money by letting you keep the stuff—and the cash.

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The Mirror US reports that Amazon has been doing this in Michigan and around the country since August, and Walmart is joining in, especially with marketplace orders. You might also see this trend in Target and Temu.

New Return Policy Isn't Offered for All Shoppers

Okay, Michigan, I know what you're thinking, but don't get any bright ideas, you can't ask for this option. It's offered selectively, and if the company you're returning the item to thinks you're trying to play the system, they'll flag your account.

RELATED: 10 Items You Surprisingly Can't Return To Michigan Walmart Stores

The strategy isn't just about saving money. It also builds customer trust. If your return is painless, you will likely shop there again. Some companies even suggest donating your unwanted items to someone in need. So, while "refund without return" might feel like you're winning the retail lottery, it's actually a cost saver for the business, and less hassle for customers in Michigan.